FAQs

1. Go to our homepage at www.bontool.com.
2. Click on the REQUEST A FREE CATALOG picture located on the right hand side of the website.

Our goal is for you to be completely satisfied with your purchase from Bon Tool Co. If you receive an item you are dissatisfied with, and it is in new and unused condition, you may return it within thirty (30) days for a complete refund or exchange. The outbound and return shipping charges are not refundable. Items returned after 30 days, in new and unused condition, are subject to a 10% restocking charge. The outbound and return shipping charges are not refundable. Restocking charges as well as outbound and return freight charges may be waived for defective or damaged items at the discretion of Bon Tool Co. All returned merchandise must be authorized in advance. To return an item(s), call the Bon Tool customer service department and request a Return Goods Authorization (RGA) number. Please have the invoice or packing list on hand when you call. Once you receive your RGA, return the goods via UPS or US postal service, shipping paid. If the returning item(s) can not be shipped via small package carrier, you may call our freight department to assist you with common carrier arrangements. The RGA number must appear on the outside of returning box(es). Please include a copy of the original invoice or packing list to insure prompt credit. Refunds will be made by crediting the original method of payment, such as, credit card, “open” account, etc. Special orders and/or custom made item(s) are generally not returnable. Call our customer service department to review your situation.

1. Log in and click the Bon Quick Order logo on the left hand side of our homepage.
2. Type in the item numbers (one per line) for the items that you wish to purchase.
3. Update the quantities for each item accordingly. Click UPDATE CART after you edit all of the quantities.
4. To remove an item from your cart uncheck the appropriate box and click UPDATE CART.
5. Click CONTINUE CHECKOUT and follow the steps under ‘How do I place an order?’ found in the FAQ.

1. Log in by clicking LOG IN at the top of the website.
2. Search for the item(s) you wish to purchase. Once found, enter the quantity and click BUY.
3. Once your cart is complete click CHECK OUT. Note: The subtotal that displays at the bottom of your cart does not include tax (if applicable) or shipping.
4. Enter a shipping address and a billing address. Click SUBMIT.
5. Select the shipping method that you wish. Click CONTINUE CHECK OUT.
6. Review your order. Click the BACK button found at the bottom of the page to correct any information. If you wish to add, remove, or change the quantity of an item, click the CART button found at the top of the website. Enter a coupon code if you have one and click SUBMIT. Once satisfied click PAY VIA OUR SECURE SERVER.
9. Enter your credit card information and click PLACE ORDER.
10. You have successfully placed an order. An order confirmation e-mail will be sent to the e-mail address you used to register with.

No. To check the status of an order placed by phone, fax or mail, call 1-800-444-7060.

1. Yes. Log In.
2. Click MY ACCOUNT found at the top of the website.
3. Click MY ORDERS or SEARCH ORDERS found on the left hand side of the website.

Note: You can only view orders that you have placed on the web within the past year. To view orders older than 1 year, or to view any order that was placed by phone, fax or mail, call 1-800-444-7060.

1. Log in. Click MY ACCOUNT located at the top of the website.
2. Click MY ORDERS found on the left hand side of the website.
3. Select the date range from the drop down menu that you order falls into.

1. Have you registered before? If not, click REGISTER at the top of the website.
2. Be sure that you are typing in your User Name and password correctly. Your User Name is the same as the e-mail address you used when you registered. The password field is case sensitive. Be sure that you are entering it correctly (example: password, Password, PASSWORD).
3. Forget your User Name? See ‘I forget my User Name, how can I find out what it is?’.
4. Forget your password? See ‘I forget my password, how can I find out what it is?’.
5. If you still are experiencing trouble after these steps call 1-800-444-7060.

1. Your User Name is the same as the e-mail address you used at registration.
2. Call 1-800-444-7060 or send an e-mail to cust.service@bontool.com. Please provide your company name, personal name, address and phone number. We require you to send all of this information for security purposes.
3. One of our customer service representatives will reply to you giving ONLY your User Name. If you forget your password, please follow the steps under ‘I forget my password, how can I find out what it is?’.

Bon Tool Co. is not held responsible for misuse of a User Name if you give it out to anyone. Do not give out your User Name or password to anybody.

1. Go to our home page.
2. On the left hand side, under the log in boxes is a link that says ‘Forget Password?’, click here.
3. Type in your e-mail address (user name) and your user information will be sent to you through the e-mail address you used during registration.
4. If you need assistance call 1-800-444-7060.

Bon Tool Co. is not held responsible for misuse of a User Name if you give it out to anyone. Do not give out your User Name or password to anybody.

1. Log in.
2. Click MY ACCOUNT found at the top of the website.
3. Click MY ADDRESSES found on the left hand side of the website.

1. Log in.
2. Click MY ACCOUNT found at the top of the website.
3. Click CHANGE PASSWORD found on the left hand side of the website.

1. Log in.
2. Click MY ACCOUNT found at the top of the website.
3. Click MY ACCOUNT HOME found on the left hand side of the website.
4. Click CHANGE LOGIN NAME. Note: Changing your User Name will change the e-mail address that Bon Tool Co. will send e-mails to such as order confirmation e-mails, password reset e-mails, etc.